At Kicksass, we are committed to elevating your shopping experience. Please take a moment to familiarize yourself with our Shipping Policy for essential information regarding the delivery of your orders.
1. Order Processing Time:
We aim to ship all orders within 1 working day.
2. Order Delivery Time:
Expect delivery within 3 to 5 working days within India.
3. Shipping Fees:
Enjoy free shipping throughout India.
4. Tracking Your Order:
Upon shipping, you will receive a confirmation email with a unique tracking number and instructions on monitoring your package’s journey. Track your order directly from here. Please allow up to 48 hours for tracking information to become available.
5. Address Accuracy:
We kindly request our valued customers to ensure the accuracy and completeness of their shipping information during the checkout process to prevent delivery complications. Kicksass cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address details.
6. Delivery Issues:
While we strive for timely deliveries, unforeseen events like adverse weather conditions or transportation disruptions may occasionally lead to delays. We appreciate your understanding in such situations. If you encounter any delivery issues, please contact our dedicated customer support team, and we will promptly assist you.
7. Lost or Damaged Packages:
In rare instances where your package is lost or damaged during transit, immediately contact our customer support team. We will initiate a thorough inquiry with the shipping carrier to promptly resolve the issue.
Returns and Exchanges:
For comprehensive information regarding returns and exchanges, please refer to our Returns Policy page.
9. Changes to Shipping Policy:
Kicksass reserves the right to update or modify this Shipping Policy without prior notice. Any changes will become effective immediately upon posting on our website.
If you have any further questions or require assistance, do not hesitate to reach out to our dedicated customer support team. Kicksass is committed to ensuring your shopping experience is not only enjoyable but also hassle-free.
We sincerely thank you for choosing Kicksass for your shopping needs. Happy shopping!