At Kicksass, we are dedicated to ensuring your satisfaction with every purchase. To achieve this commitment, we have crafted a transparent and customer-friendly return and exchange policy tailored to meet your needs.
Return Eligibility:
Products must be in new, unused condition with original packaging and tags.
Items must not have been used, altered, or damaged by the customer.
Returns must include all original accessories and documentation.
Return Charges:
A return charge of 300 INR will be applied to return shipments.
Exchange Option:
Exchange is also available for eligible products.
Return Period:
You have a generous 3-day period from the date of delivery to initiate a return. This timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.
Return Process:
To initiate a return or exchange, contact us via email at help@kicksass.in within the 3-day return period. Include your order number and the reason for return in your email.
We accept returns for damaged, defective, or missing products.
For the return process, we require a 360-degree unboxing video without any cuts or edits.
Refund Process:
Upon receiving your return request, we will provide return authorization and detailed instructions on how to return the item.
After receiving and inspecting the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
Customer Responsibility:
It is the customer’s responsibility to ensure that returned items are securely packaged to prevent damage during transit.
Cancellation Policy:
If you need to cancel an order, kindly do so before the shipment. Initiate the cancellation process by logging into your account and selecting the “cancel order” option corresponding to the order number.
Questions and Assistance:
For any questions or assistance with your return or exchange, reach out to us at help@kicksass.in. Our dedicated customer support team is here to assist you.
We deeply value your patronage and appreciate you choosing Kicksass for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience with us is nothing short of exceptional.